FKS Insurance Services understands the importance of accurate, effective and efficient claims handling. Quality Assurance and open file review information is utilized to complete adjuster’s scorecards and to develop action plans for areas of concern. Our management team has over 85 combined years of experience in the insurance industry. We provide experienced adjusting staff to clients in support of daily claims. With a focus on Property, FKS and our staff have consistently proven their ability to quickly and efficiently close all manner of claims across the cause of loss spectrum.

Our supervisory team completes open file reviews as well as closely monitoring productivity levels and closure ratings. Over the years, we have required adjusters to account for their new opens, reopens and closures at the beginning of each week. This provides us the opportunity to report back to the carrier and also gives accountability and knowledge to the adjuster when they are or are not meeting certain criteria or requirements.

FKS Insurance Services implements internal Quality Assurance audits. We employ support to perform timely and consistent audits to ensure a quality claims experience for our clients. Our supervisors complete training tools, webinars, and conference calls with the adjusters which relates to the policy, procedures, estimates, guidelines, timelines, and customer service to strive for the highest level of quality assurance ratings. Our in-house examiners/supervisors review 100% of the field claims prior to submittal in striving to achieve perfect QA scores. We also try to review 10% of the closed files to ensure our quality of claims.