Virtual Claims

SERVICES

We tailor our approach to meet the needs of each carrier, offering virtual-only, hybrid, or escalation pathways as needed.

Virtual Claims Handling

At FKS Insurance Services, we believe claims resolution doesn’t always require a front door visit. Through our Virtual Claims Handling program, we deliver fast, reliable, and cost-effective claims assessments using cutting-edge technology and a customer-first approach. Whether responding to daily claims or large-scale CAT events, our virtual team helps carriers reduce cycle times while maintaining the high-quality standards our clients expect.

From first contact to final report, FKS virtual adjusters guide policyholders through the entire process with professionalism, empathy, and technical expertise—no matter where they are.

Modern Claims Solutions for a Digital World

Virtual claims handling offers a faster, more flexible path to resolution—especially for low to moderate severity claims or when physical access is limited. Our experienced virtual adjusters use secure tools and structured workflows to remotely inspect, document, and estimate damage without compromising accuracy.

By blending human expertise with smart technology, FKS streamlines the claims process, enhances policyholder satisfaction, and controls claim severity—making virtual adjusting a win for everyone.

How Our Virtual Claims Process Works

Rapid Assignment & Contact
Claims are assigned and contacted within hours. Our team sets expectations, walks the insured through the process, and confirms scope suitability for virtual handling.
Guided Photo & Video Capture
Using secure mobile tools, policyholders are guided to capture high-quality images and videos of the damaged property. When necessary, we deploy live video inspections for real-time collaboration.
Scope & Estimate Preparation
Our licensed adjusters review all submitted media, prepare detailed scopes, and generate accurate estimates using carrier-approved software.
Documentation & Reporting
FKS produces comprehensive virtual claim files, including annotated photos, diagrams, estimates, and narrative reports. Reports are customized to meet each client’s file standards.
File Closure & Communication
We communicate clearly with the insured throughout the process and assist in coordinating next steps, whether that’s mitigation, contractor contact, or settlement.

Why FKS for Virtual Claims?

Virtual doesn’t mean impersonal. At FKS, we bring the same attention to detail, service, and compliance to our virtual claims as we do in the field. Our virtual team is fully licensed, trained in remote engagement, and fluent in the tools and technologies that drive faster resolutions without sacrificing quality.

Rapid deployment and response times
National reach without the cost of travel
Reduced cycle times
A better experience for your policyholders

When accuracy, efficiency, and empathy matter—FKS delivers. Let our Virtual Claims Handling team show you how modern claims resolution should work.

Let’s work together.

Contact us today to learn more about our virtual claims services, or to discuss how we can support your team during daily operations or CAT response events.