RESOURCES

Training

FKS Insurance Services understands that the foundation of any claims organization is determined by the value of its training and education.

At FKS Insurance Services, commitment to excellence starts with a strong foundation in training. We maintain a robust Training and Quality Assurance Department that ensures our claims professionals are equipped with the skills, knowledge, and tools to meet client expectations and comply with regulatory and statutory requirements.

Collaborative, Data-Driven Training Approach

Our Training and QA teams work closely with Directors, Claim Managers, and Team Leads to maintain consistent claim handling practices across all clients and carriers. By leveraging data from quality assurance audits, performance metrics, and client feedback, we tailor training programs to address individual and team needs.

Training begins upon onboarding and continues throughout each adjuster’s tenure with us. Using Salesforce as our central platform, we track adjuster performance, licensing, certifications, and training completion to support continuous professional development.

Internal Training Resources

FKS utilizes a blended learning model that includes:
  • Web-Based Training: Webinars, virtual meetings, and screen-sharing tools for routine training and client-specific updates
  • Mentorship Programs: One-on-one guidance and coaching for new field adjusters
  • Reinspection & Field-Based Training: Focused on accuracy, policy interpretation, and inspection protocols
  • Classroom and Virtual Instruction: Instructor-led sessions covering carrier guidelines, compliance, and technical skills
  • External Expertise: Collaborations with IICRC, engineers, water mitigation vendors, construction specialists, and other subject matter expert

Specialized Training Programs

Our adjusters receive specialized instruction in a broad range of property and casualty topics, including:
  • Residential & Commercial Field and Desk Adjusting
  • NFIP/Flood Claims
  • Disputed Claims Handling
  • Cabinetry Repair vs. Replacement Evaluation
  • Construction Defects & Moisture Intrusion Analysis
  • Understanding Water Mitigation Processes and Equipment
  • Roofing Systems: Types, Damage Identification, and Repair
  • Wind vs. Flood Damage Assessment
  • State-Specific Policy and Regulatory Compliance
  • Construction Materials and Modern Repair Techniques

Training topics are updated regularly to reflect industry trends, legislative changes, and client
expectations.

Leadership & Oversight

David Soucie, FKS Training Manager, leads a team of dedicated trainers and QA professionals. Supported by Kendall Robnett and additional training staff, the team scales based on event volume and deployment needs. Together, they:
  • Develop and deliver carrier-specific training and claim handling tutorials
  • Create onboarding materials, job aids, and recorded training modules
  • Evaluate individual performance and training impact through QA scorecards and Salesforce analytics
  • Coordinate with QA reviewers to ensure carrier compliance before claim approval

Many members of our training staff hold advanced industry certifications such as CPCU, AIC, IICRC, Xactimate Level 3, and General Contracting Licenses.

Quality Assurance & Continuous Improvement

FKS trainers work in concert with our two-division Quality Assurance team:

  1. Performance Auditing Division: Conducts scorecard-based claim reviews and collaborates with management on training outcomes.
  2. Field File Review Division: Reviews 100% of open field files and audits a percentage of closed claims to validate file quality before final approval


We also perform internal audits on our QA and training teams to measure instructional effectiveness and ensure internal consistency.

Training Frequency & Expectations

Training begins immediately upon onboarding and is delivered through a combination of live instruction, self-paced learning, and mentorship. The frequency and depth of training vary based on adjuster experience, claim volume, and legislative updates.
  • Monthly, Quarterly, and Annual Data Analysis helps identify performance trends and training needs
  • On average, adjusters receive 8–10 hours of training per assignment cycle, combining internal and external content
  • Ongoing Education aligns with legislative cycles and ensures compliance with evolving industry standards
Team Leads hold regular performance meetings to review production statistics, compliance reminders, and emerging issues. Adjusters also receive individualized feedback to support continuous skill development.

Meet Our Training Leaders

David Soucie – Training Manager
dsoucie@fks-insurance.com

Kendall Robnett – QA & Training
krobnett@fks-insurance.com

Our training professionals are available to answer questions and provide support at every stage of the
claim lifecycle.

At FKS, we believe that a well-trained adjuster is a confident and compliant adjuster. Our comprehensive
training program is designed to empower adjusters with the technical knowledge, industry insight, and
client-specific expertise required to deliver exceptional service on every claim.

Advance Your Career with Trusted Partners

At FKS Insurance Services, we’re committed to supporting the growth and success of our claims professionals. That’s why we’ve curated a selection of educational programs and training opportunities recommended by our team and trusted by our clients.

Whether you’re new to the industry or looking to sharpen your adjusting skills, these resources are designed to meet you where you are—helping you take the next step with confidence on your career path.