Expert Field and Desk Adjusting for Commercial Losses
At FKS Insurance Services, quality isn’t just a goal—it’s a commitment embedded into every stage of our claims handling process. Our dedicated Quality Assurance (QA) program ensures all claims are managed in strict accordance with client guidelines, industry best practices, and regulatory requirements.
Our QA process is rooted in trend analysis and scorecard-based evaluations. We closely monitor metrics such as customer communication, estimating accuracy, timeliness, and file
documentation. These insights enable us to assess team competencies and guide targeted
performance improvements.
Our QA team is composed of seasoned professionals with extensive backgrounds in claims adjusting, reinspection, training, appraisals, and both carrier and independent firm management. This wealth of experience allows us to implement detailed, client-specific workflows while maintaining consistent quality across all lines of business. Each field claim is reviewed upon submission by either a QA specialist or a member of our management team. Beyond that, FKS employs a formal audit process conducted by our internal Training and Audit Unit to ensure quality assurance is continuous and measurable—not just reactive.
Collaboration between the QA department, directors, claim managers, and team leads ensures consistency across all client accounts. Our web-based training programs (webinars, virtual meetings, and teleconferences) keep teams informed on evolving policy updates, carrier-specific procedures, and refreshers on coverage scenarios. These sessions promote engagement through sample scenarios and real-time Q&A.
Results are reviewed monthly, quarterly, and annually to identify strengths, training needs, and
performance gaps.
Our QA and management teams perform additional oversight functions to maintain high standards of service delivery, including:
Field-specific audits also include evaluations of FKS file reviewers to ensure end-to-end consistency.
Each adjuster receives a monthly QA assessment with detailed feedback, documenting achievements and identifying areas for growth. These assessments are shared via email and
followed up with direct discussions between QA staff, team leads, and the adjuster. This process ensures learning is continuous, actionable, and aligned with program goals.
Regular team calls and one-on-one coaching sessions further enable adaptability to legislative,
legal, or carrier guideline changes.
Our collaborative communication framework ensures that
FKS stays agile and proactive in an evolving industry landscape.
At FKS Insurance Services, quality assurance is not a checkpoint—it’s a culture. Our structured, data-driven approach ensures every claim is handled with precision, professionalism, and accountability, delivering consistently high standards to both our clients and policyholders.
Let’s work together.
Contact us today to learn more about our commercial field and desk adjusting services, or to discuss how we can support your team during daily operations or CAT response events.