At FKS Insurance Services, LLC, our leadership team brings together decades of expertise in property and flood claims, catastrophe response, training, and operational excellence. Our principals have shaped national standards in insurance adjusting, training, and disaster response. From claims operations and litigation oversight to training development and analytics, every member of our leadership team is dedicated to delivering trusted, client-focused solutions across the country. With a foundation built on experience, innovation, and integrity, FKS is proud to be a leader in independent claims services nationwide.
Owner
Michael Ferrier brings over 30 years of experience in flood claims, catastrophe operations, and insurance training. As Owner of FKS Insurance Services since 2015, he oversees national operations and leads the firm’s expansion across multiple states. He is a recognized expert in flood policy and claims handling and has developed training and certification programs for the National Flood Insurance Program (NFIP). Prior to founding FKS, he served in senior leadership roles at State Farm, managing flood claims and creating accredited training curricula. Michael continues to serve as an expert witness on coverage disputes and plays a key role in advancing claims standards and practices across the industry.
Principal
Jeff Kaiser has over 30 years of experience in property and casualty insurance, construction, and claims consulting. As Co-Founder of FKS Insurance Services, he leads operational growth, strategic planning, and client development. His background includes catastrophe management at State Farm, large loss consulting, and ownership of multiple claims and appraisal firms. Jeff has supported thousands of complex residential and commercial claims, with deep expertise in disputed claims resolution and litigation support. He remains a trusted voice in project oversight, fraud investigation, and claims innovation.
Principal
David Serfass is a seasoned insurance executive with over 30 years of experience in claims management, flood expertise, and catastrophe response. As Co-Founder of FKS Insurance Services, he has led the firm’s national expansion and development of high-volume claims programs. His career includes senior roles at State Farm and ownership of multiple adjusting firms focused on residential, commercial, and flood losses. David is a recognized NFIP expert and national trainer, having provided instruction and certification to thousands of adjusters. His strengths include scalable operations, instructional design, and complex claims oversight.
Chief Financial Officer
Claims Director
Daniel Ferrier brings over 20 years of experience in claims management, catastrophe response, and field operations. As Claims Director at FKS Insurance Services, he leads complex claims programs and supervises high-performing adjuster teams across key insurance markets. He is highly knowledgeable in State Wind Pools, NFIP, and carrier-specific programs, with a strong background in both field and in-house claim handling. Daniel has managed specialty and litigated claims and served as a re-inspector on the Sandy Task Force. He is skilled in estimating platforms, policy interpretation, and claims system operations. Throughout his career, Daniel has also developed training programs and supported operational restructuring and quality assurance efforts.
Director of Claim Operations
Kendall Robnett has over 30 years of experience in claims leadership, litigation management, and catastrophe operations. At FKS Insurance Services, she oversees claim operations across multiple carriers and supervises over 8,000 independent adjusters. Kendall is known for managing high-volume claims from major hurricanes and building specialized teams for complex, disputed, and litigated files. Her expertise spans residential, commercial, and casualty lines, with a focus on quality control and process improvement. She also leads performance initiatives and carrier communication strategies to ensure compliance and service excellence. Kendall previously held senior roles with national carriers and has been a consistent force in improving operational outcomes.
Assistant Director of Operations
Matt Workman serves as Assistant Director of Operations at FKS Insurance Services, where he manages desk adjuster teams and ensures operational efficiency across claims programs. With over a decade of experience in claims management, he drives performance, quality assurance, and compliance with service level standards. Matt plays a critical role in workflow optimization, adjuster training, and onboarding. His background in field investigations and team leadership gives him a practical, results-oriented approach. He is proficient in multiple estimating and claims platforms and holds adjusting licenses in several states, including NFIP certification. Matt is a key contributor to the consistency and credibility of FKS’s day-to-day claims operations.
Director of Training & Quality Assurance
David B. Soucie is a national authority in catastrophic risk and claims operations, with over 30 years of leadership experience. As Director of Training & Quality Assurance at FKS Insurance Services, he develops performance standards and training protocols for complex commercial, flood, and litigated claims. David is also known for his work as a CNN Safety Analyst, providing expert insight on disasters and public safety. At FKS, he ensures adjusters meet evolving industry demands through consistent coaching, evaluation, and instructional design. His strategic guidance helps align operational performance with client expectations. David’s influence strengthens FKS’s reputation for quality, compliance, and innovation.
Flood Claims Manager
Anthony “Tony” Donizetti brings over 20 years of experience in insurance claims, construction, and disaster response. As Flood Claims Manager at FKS Insurance Services, he leads operations related to flood loss handling, from field deployment to compliance and quality control. Tony’s expertise in structural assessment and water damage estimation supports efficient, defensible claim outcomes. He is certified in Xactimate, Simsol, and IICRC, ensuring adherence to industry standards in flood recovery and restoration. At FKS, Tony has enhanced flood protocols, trained adjusters, and maintained compliance with NFIP and carrier-specific requirements. His leadership is critical during catastrophic events, where his hands-on approach ensures fast, accurate responses and high-quality service delivery.
Senior Claims Manager
Kelley Earle has over 20 years of experience managing complex residential and commercial property claims, including catastrophe and litigation files. At FKS Insurance Services, she oversees daily and CAT claims teams across multiple states, playing a key role in training, quality assurance, and large loss file reviews. Kelley’s expertise includes managing claims in excess of $100 million. She brings valuable experience from major carriers and has led thousands of claims through mediation, appraisal, and settlement. Her strength lies in policy interpretation, dispute resolution, and maintaining high service standards under pressure. Licensed in multiple states, Kelley is known for her leadership, attention to detail, and deep industry knowledge.
Account Manager
Dave Pluimer has over 25 years of experience in property and casualty claims, including two decades with State Farm and extensive work in catastrophe and flood claims. At FKS Insurance Services, he manages staffing, quality assurance, licensing, and day-to-day claims operations for Progressive Home. Dave’s background includes leadership roles in reinspections, compliance, training, and analytics. He holds a U.S. patent for a claims analysis method and frequently supports internal process optimization and data strategy. Known for his analytical mindset and industry expertise, Dave plays a key role in ensuring operational excellence and client satisfaction across large-scale claims programs.
Account Manager
Mandi Garza is a claims management professional with over 25 years of experience in insurance operations, catastrophe coordination, and team supervision. At FKS Insurance Services, she manages desk adjusting operations and resource deployment for catastrophe events. Her background includes handling complex, litigated, and disputed claims across various lines, including auto, RVs, boats, and commercial vehicles. Mandi began her career as both a field and desk adjuster, giving her a deep, hands-on understanding of the claims lifecycle. She is also a U.S. Army Reserves veteran, having served 18 years as a Combat Medic during Operation Desert Storm. Mandi’s discipline, leadership, and resilience make her a driving force in operational readiness and team performance at FKS.
Account Manager
Todd Cantrell is an accomplished insurance professional with expertise in complex claims management, client services, and training. At FKS Insurance Services, he serves as both Account Manager and Complex Claims Supervisor, overseeing carrier relationships, high-severity files, and compliance efforts. Todd began his career as a claims adjuster and rose through leadership roles, including Claims Trainer and Team Lead. He has developed training programs, standardized workflows, and led quality reviews to improve operational accuracy. With a strong background in underwriting and policy interpretation, Todd is frequently relied upon to manage disputed and technical claims. His collaborative approach and attention to detail help drive consistent, high-quality outcomes for clients.
Disputed Manager
Marcus Mitchell has over 14 years of experience in property insurance claims and catastrophe management. At FKS Insurance Services, he oversees field and office claims teams, drawing from prior leadership roles as Trainer, Supervisor, and Account Manager. Marcus also brings valuable construction experience, having previously managed residential and commercial projects. His combined insurance and construction background enhances his ability to assess damages, resolve claims, and ensure policy compliance. Marcus holds multiple certifications, including Xactimate (Levels I–III) and SERVPRO Water/Fire Mitigation, and previously held HAAG roof inspector credentials. Known for his strategic thinking and hands-on leadership, Marcus ensures efficient, high-quality service delivery in high-volume environments.